Here are the signs of a great HVAC technician

If you own a home, you’ll most likely need to have the HVAC system repaired or replaced at some point. When that time comes, you may not know what to look for in a good HVAC technician.

It can be scary to put something as important as your heating system into someone else’s hands. So here are a few things to look for when choosing the right technician for the job.

Positive attitude

No one wants to hire someone who’s unfriendly and unapproachable. If you’re looking for a great HVAC technician, a positive attitude is a good sign. You should never feel uncomfortable around the person you hire to work on your furnace or air conditioning system.

A great HVAC technician should be a true professional who is honest, communicative, and friendly. That's the case for our techs at AxsomAir!

A great HVAC technician should be a true professional who is honest, communicative, and friendly. That’s the case for our techs at AxsomAir!

If a technician treats you with respect and is friendly, you’ll feel more at ease. The person you choose should also treat your home with respect and never leave any garbage around your home. At AxsomAir, our technicians are all courteous, friendly, and responsible.

Good communication skills

When you feel like you don’t understand what’s wrong with your furnace or how much repairs are going to cost, it can be frustrating. That’s why it’s important to hire an HVAC technician that has excellent communication skills.

The best technicians keep homeowners informed about every step of the diagnostic process. They also clearly explain what, if anything, is wrong with the system and give clear recommendations for fixing it.

Homeowners should never be surprised by any costs associated with HVAC repairs because the HVAC technicians they hire should clearly explain all costs in advance.

Technical expertise

Your HVAC system is one of the most important systems in your house. If it fails, you could be left extremely uncomfortable until it’s repaired or replaced. Since it’s so important to your comfort and even your safety, you should only trust the most technically experienced technicians to work on it.

Don’t feel embarrassed or uncomfortable when asking an HVAC technician about his or her experience. After all, you deserve to have someone work on your system who is fully qualified to do so.

Honest demeanor

It’s usually not too hard to tell if someone is being shady or evasive. If you have any reason to believe an HVAC technician isn’t being honest with you, find a different one. A great HVAC technician will be honest and straightforward.

Strict adherence to procedural guidelines

When it comes to inspecting and repairing HVAC systems, certain procedural guidelines should be followed. Any technician you hire to work on your furnace should be very strict about following proper procedures and never taking shortcuts.

Procedures are there to ensure the safety of both the technician and your family. Power sources should be isolated and the work area should be carefully cleared of pets and children before the technician begins any work on your HVAC system.

Find a great HVAC technician by calling us at AxsomAir

At AxsomAir Cooling, Heating & Plumbing, we pride ourselves in hiring some of the most friendly and responsible HVAC technicians in the industry. If you have any questions about our services or products, contact us and we’ll get in touch with you as soon as we can.

What is the furnace flame sensor and what purpose does it serve?

Your furnace has a variety of parts. They all work together to create heat and distribute it throughout your home or building. The furnace flame sensor is one of those parts. When one part doesn’t work properly, it can affect the integrity of the entire system and leave you in the cold this winter.

A flame sensor can be found at the burner assembly and is a very simple device. It is positioned in front of the flame stream. When you locate it, you will see it’s simply a thin metallic rod that is usually bent. Despite its minimalistic appearance, it’s one of the most important parts of your furnace.

How does the furnace flame sensor work?

The flame sensor detects the presence of a flame. If the flame in the furnace goes out, the sensor can detect the change and send electrical signals to the furnace’s central controller. If you have any questions about whether your sensor is in good working order, AxsomAir can check things out.

What safety function does the furnace flame sensor serve?

Although the furnace flame sensor looks and seems very simple, it performs an extremely important safety function. To understand this function, you first need to understand how the furnace ignition process works.

When a furnace initiates an ignition sequence, a spark (or hot igniter) ignites gas within the furnace. When the gas is ignited, it helps to create a current of electricity within the flame sensor. If the sensor detects that the furnace has not ignited properly, it signals the central controller to stop putting out fuel.

Without a flame sensor, your furnace could put out too much fuel and cause your home to explode. Unfortunately, these sensors don’t last forever and are susceptible to corrosion and wear over time. Frequently receiving flame sensor cleaning services can help extend the life of this important part.

If the flame sensor in your furnace is not working properly, it may not sense the heat from the flame in the furnace and may shut down the furnace. This is the last thing you want to experience during the coldest time of the year.

What are some things that can go wrong?

Over time, carbon buildup or oxidation can prevent the flame sensor in your furnace from working properly. When this happens, the furnace can malfunction and your family and home can be put at risk. That’s why it’s important to schedule flame sensor cleaning on a regular basis.

Here are a few common symptoms of flame sensor issues:

  • The sensor appears to be corroded and/or blackened with soot.
  • The furnace lights properly but shuts down after just a few seconds.
  • The porcelain portion of the flame sensor is chipped, cracked or otherwise damaged.

If you notice any of these problems, you can visually analyze the flame sensor to see if there are any obvious problems. Before you do this, make sure you turn off the electrical power to the furnace and close the gas valve. Safety is very important when you’re inspecting any part of your furnace.

Have AxsomAir check your furnace flame sensor

If your furnace isn’t working properly because of a faulty flame sensor, call AxsomAir. We will be happy to come out and inspect your furnace and replace any damaged or faulty parts. Contact us to schedule your appointment today.

Here are the benefits of scheduling a heat pump tune-up

Your heat pump brings your home reliable cooling and heating throughout the year. With enough time, all that cumulative wear-and-tear can really start to add up. That’s why an annual heat pump tune-up is so important. In this article, we’ll review the reasons why you should schedule maintenance for your heat pump system in the fall before winter arrives.

Why schedule an annual heat pump tune-up?

Prevent sudden breakdowns

It always seems like your heater breaks down right in the middle of winter when you need it most. For heat pumps, this is often true because the system has been working hard throughout the summer, too. For many people, it can be tough to hire a technician because HVAC companies are busiest during this time of year. AxsomAir offers 24/7 repair service, but you can save yourself a lot of hassle by schedule routine maintenance and helping your system avoid a breakdown in the first place.

An AxsomAir tech stands next to a Trane XR heat pump.

The AxsomAir team offers expert heat pump tune-ups here in Natchitoches.

Increase the lifespan of your equipment

The main reason why you want regular maintenance is that it helps you avoid larger problems down the road. During your tune-up, your technician may make minor repairs or recommend other fixes, but those are preferable to make larger, more expensive repairs later. You ultimately stand to save a lot of money by fixing smaller problems sooner than later. That’s why they call it “preventative maintenance,” after all.

Get greater energy efficiency out of your system

An unmaintained heat pump is an inefficient system. When your power bill suddenly increases to four to five times the normal amount, you know you have a problem. Technicians can address the standard wear-and-tear on the system that could cause your utility bills to skyrocket out of control.

Limit the need for future repairs

Many people find themselves in situations where they have to call a technician once every few months to address something else going wrong. Not only is this annoying, but the bills add up quickly. With regular maintenance, everything is inspected at the same time, so you are less likely to have to deal with unexpected surprises any time soon.

Improve your home’s indoor air quality

If you find it harder to breathe inside your own home, then the culprit may be the HVAC system. Without routine maintenance, the heater can spread debris, dust and other contaminants into the air. When you live in a place with high humidity, it can increase the chances of your home growing mold, which poses a health risk.

Keep up with your warranty

You should know the basics of what your heater’s warranty includes. Your warranty may be good for up to 10 years, but—in most manufacturer warranties—there’s a provision stating you need professional maintenance twice annually to keep the warranty active.

Call AxsomAir to schedule your heating tune-up

It is a good idea to schedule one of your maintenance appointments right before the winter season starts. Give us a call at AxsomAir to schedule your heat pump tune-up today.

Cut your energy costs with a new smart thermostat

Are your high electric bills getting you down in the dog days of summer? At AxsomAir, we can’t do anything about our high heat or humidity—it’s just part of life here in Louisiana. However, we are in the business of helping homeowners save money with energy-efficient upgrades and improvements to their home. If you’re just setting out on the road to making your home more efficient, a smart thermostat is a great place to start. In this article, we’ll review what they are, how they work, and why you should call us for professional installation here in Natchitoches.

What is a smart thermostat, anyway?

A “smart” thermostat is an upgraded version of the manual, dial-driven thermostat that many American homeowners have used for decades to control the temperature in their home. These thermostats have computers in them which allow them to collect temperature and humidity data, store a programmable schedule, and make fine-tuned adjustments to indoor comfort.

A smart thermostat like this one gives homeowners greater control over their comfort and energy bills.

A new smart thermostat can give you more control over your comfort while also lowering your monthly energy bills.

The main feature that distinguishes a “smart” thermostat from one that is, well, not so smart, is the ability to program automated temperature changes. For example, a homeowner who works an 8-hour day can set their thermostat to automatically adjust the temperature from 77 to 83 when they leave, and then have the thermostat cool things back down to 77 about thirty minutes before they arrive home.

This allows the homeowner to save energy during the day without sacrificing any comfort or having to remember to manually adjust the dial (which many of us forget to do on a regular basis!)

Why upgrade to a new thermostat?

Efficiency, comfort, and control. A new smart thermostat gives homeowners all three of these things. Here’s how:

Cut your energy costs

Over the coming years, a newly installed smart thermostat will save your home hundreds on your energy bills. That may not seem like much, but most of these thermostats retail for about $150-$300, which means that the new system will eventually pay for itself and then some. Add in the comfort and control these units give you, and a smart thermostat is a no-brainer.

While they’re effective at saving you money on their own, a smart thermostat fits especially well as part of an overall strategy to make your home more energy efficient, which might include replacing your old air conditioner with an energy-efficient model and having an HVAC professional install new attic insulation. Talk to the HVAC experts here at AxsomAir for more tips and ideas for boosting your home’s energy efficiency.

Improve the comfort of your home

Your indoor comfort matters—it’s the entire reason you have cooling and heating systems in the first place! Smart thermostats allow you to customize the comfort of your home like never before. If you and your family cook dinner together every weeknight at 6 p.m., you can set the thermostat to cool down your home starting at 5:30 p.m., so you can make lasagna without sweating up a storm. Or, if you leave for work at 8 a.m. on Tuesdays, have the AC take a break until you get home at 6 p.m.—this will help you save energy.

No matter what your individual comfort and humidity preferences are, your new smart thermostat can work around your life and your schedule.

Control your cooling and heating—from anywhere!

There are a wide variety of these thermostats on the market, and each has different features and selling points over its competitors. However, one of the most popular features that most smart thermostats share is an internet connection to a mobile app. This allows homeowners to control their thermostat when they are not at home. The convenience and control this offers is unparalleled. On vacation, but forgot that the dog sitter is coming over at 3 p.m.? Use your smartphone to turn down the thermostat so that she can be comfortable.

Many of these thermostats are also now compatible with voice-activated technology. For everyone from busy home cooks to overwhelmed parents, the ability to tell a smart speaker to turn down the AC from the kitchen is one of those small added conveniences that makes the whole evening run more smoothly.

Call AxsomAir for your thermostat installation needs

Before you purchase a new smart thermostat, talk to our team here at AxsomAir. Not every thermostat works with every type of HVAC system or your home’s pre-existing thermostat wiring. Our technicians can advise you on which thermostats are compatible, or change your wiring to make it compatible with the thermostat you’d like to buy.

If you’re not sure how to go about swapping out your older thermostat for a new model, we can help with that, too. Our expert techs can professionally install your thermostat and ensure that it is working in perfect tandem with your home’s cooling and heating systems. For all your thermostat installation needs here in Natchitoches, call your friends at AxsomAir. We’re ready to help you and your home start saving money!

Get your heat pump inspection before the warm weather arrives

Chances are that your home’s heat pump isn’t something you spend a ton of time thinking about—at least, until something goes wrong. If you’ve been putting off heat pump maintenance, now’s the time to schedule your heat pump inspection with the professionals at AxsomAir. Our expert techs can make sure that your heat pump is ready for the warmer weather ahead.

Schedule your heat pump inspection with Axsom Air!

Schedule your heat pump inspection this spring with your friends at AxsomAir. We can help make sure your heat pump is ready for the summer ahead.

To schedule your heat pump tune-up with AxsomAir, contact our team. We provide great cooling maintenance services here in Natchitoches, Louisiana.

Why is a heat pump inspection necessary?

Unlike air conditioners or furnaces, heat pumps keep your home comfortable all year round. They don’t get a break: in hot weather, they’re busy cooling down your home, while in cold weather they’re working to pull heat energy into your home.

This versatility lends itself to energy-efficient operation in all seasons, but it can also mean extra wear-and-tear on your heat pump. We recommend scheduling a professional heat pump inspection two times per year: once in the spring, and once in the fall. This will give our technicians an opportunity to address any problems you’ve encountered in the summer or winter before the system gets hit with the workload of the next season.

We’re your local heat pump experts

At AxsomAir, we know our way around heat pumps. Our technicians not only repair all makes and models, but they know how to maintain these systems and keep them in optimal working order. In turn, that means better energy efficiency for your home, better cooling performance, and better comfort.

As a team that understands the importance of regular maintenance and just how much it can save homeowners in the long run, we’re proud to offer our Prestige Club. This maintenance program allows you to get annual heat pump inspection and tune-up services from our team, along with a whole bunch of other cool perks.

To schedule your heat pump services here in Natchitoches, Louisiana, give us a call. We’ll make an appointment with you to go over your system. With AxsomAir, preventative maintenance can be your first line of defense this summer.

5 common furnace issues that require a professional HVAC technician

To keep your home heated throughout the cold months, you need to pay attention to your furnace. Without the proper maintenance and repairs, your furnace can fail to produce adequate heat or maintain the correct energy-efficiency. And while some small things—such as changing filters—can be handled by homeowners, you should call in a professional HVAC technician to help with all other heating repairs.

When you need an HVAC technician in Natchitoches, contact our team!Here in Natchitoches, we’re the team to call. If you need furnace repair this winter, contact our team today!

5 common furnace issues

#1. Problem with the thermostat

Considered the “brains” of your furnace, the thermostat can be the source of many furnace problems. Always check your temperature and fan settings to achieve your desired comfort level. If your furnace doesn’t respond to thermostat adjustments, you almost certainly have a problem that requires the assistance of a professional HVAC technician.

#2. Clogged air filter

Dust and other common household particles have a tendency to collect in your air ducts. Your furnace uses filters to keep dust out of the blower.

However, over time as dirt collects, your filters can clog, restricting or preventing adequate heat flow. Always remember to change your filters every three to six months, depending on usage and seasonality.

#3. Dirty burner

If you hear your blowers come on but don’t feel any heat, you likely have an issue with your burners. The burners are what ignite to heat the air that circulates through your home. However, dirty or clogged burners can cause them to fail, resulting in no heat.

#4. Ignition failure

When you turn on the heat, you should hear your furnace ignite. However, if nothing happens when you switch on the thermostat, you may have a bad ignition system.

If you suspect an issue, turn off the heating system and call an expert. Failed ignitions nearly always require the help of a professional technician. Problems with ignition are also a key sign that your furnace might need to be replaced after this winter.

#5. Faulty blower

If your furnace is making high-pitched whining noises and producing little to no heat, all signs point to a bad blower. Annual inspections and maintenance can help identify a faulty blower before it fails.

Call AxsomAir and have an HVAC technician inspect your furnace

Don’t wait until the dead of winter to address your furnace problems. If you have any questions regarding your and cooling systems, contact us today to schedule an appointment with one of our expert AxsomAir technicians.

What are the signs your water heater needs to be replaced?

Your water heater is an easy thing to take for granted. In fact, it’s often out-of-sight, out-of-mind. However, when you stop to think about everything that your water heater makes possible—comfortable showers, sanitary dishes, clean laundry, running the dishwasher—you suddenly realize that your water heater is more important to your home than you originally thought. That’s why you need to keep an eye out for the signs your water heater needs to be replaced.

Water Heater Repair and InstallationWater heaters don’t last forever. The average standard tank system lasts between 10-15 years before needing to be replaced. That’s why AxsomAir provides water heater repair and replacement services here in Natchitoches. To schedule service, give us a call today!

What are the signs your water heater needs to be replaced?

It’s important to recognize the early signs you need water heater replacement. Here are a few red flags that it may be time to replace your water heater soon.

You’re not getting enough hot water

The main purpose of a water heater is pretty simple–to heat water. If your showers start getting cold, this is a telltale sign you need a new unit. Usually, this is an indicator that sediment is building up in the water heater, which separates the water from the heat source. Built-up sediment will also result in damage and less efficiency.

Rusty-colored water from the hot tap

If your water is brown or has a reddish tint, this may indicate that there is rusting going on inside the tank. Not only is this gross and unpleasant to deal with, but it’s also a forewarning that your unit’s anode rod is spent. This means that the inside of the tank itself is starting to corrode.

Pooled water around the unit

Your appliance may already be leaking. If you see moisture building up around the heater, this may signal that there’s a fracture inside the tank. As soon as you detect a leak, you should reach out to us here at AxsomAir to get it replaced.

Strange noises

A properly working water heater should be relatively silent. If you start to hear a rumbling noise or even banging sounds, you probably need a replacement system. Strange sounds typically occur because of sediment building up and hardening.


Time itself may be enough of a reason to get a new water heater installed. Most water heaters only last about 10-15 years—maybe longer, depending on the situation and if the sacrificial anode rod was replaced at some point during the system’s lifespan.

If you know the age of the system, just keep that in mind: if your system is up there in age, you should be prepared to replace it, if needed. If you’re unsure of the age, you can typically find this information by checking the unit for a serial number, and then looking it up on the manufacturer’s website.

Call AxsomAir for water heater repair and replacement!

If your water heater shows any of these signs, it’s time to consider water heater replacement for your  Natchitoches home. For excellent plumbers, contact the team at AxsomAir today!

Here in Natchitoches, it’s time to schedule your heating tune-up

With the nice fall temperatures we are accustomed to here in north central Louisiana, most people are probably not thinking about fall heating maintenance. However, fall is actually the best time to schedule a heating tune-up from the qualified professionals at AxsomAir. Here are four good reasons for you to plan yours today.

Axsom Heating RepairHere are 4 reasons to schedule a heating tune-up

1. You want to have a great winter

AxsomAir has been in business for decades, and we have never met anyone who enjoyed waking up in the middle of the night freezing because their furnace or heat pump is malfunctioning. Getting a fall furnace checkup now, while the weather is still relatively warm, can prevent a rude and chilly awakening in your future.

2. You need to know if you have any leaks

Before you fire up your gas furnace for the first time this winter, you want to be sure it is not leaking any harmful gases. Natural gas is highly explosive, but it is usually detectable by its odor. Carbon monoxide from a broken furnace is also dangerous, but harder for the average homeowner to notice.

3. You will see lower heating bills

A fall heat pump check or heating system tune-up could result in some lower energy bills for you this winter. Making sure that the heating system is running at top energy-efficiency can lower the strain on the motor and allows the unit to use less power while keeping your home comfortably warm.

4. You will help ensure you qualify for repairs under your manufacturer’s warranty

Most manufacturers recommend annual heating system checks. If you ever have any significant trouble with your system while it is still under warranty, being able to provide the company with yearly maintenance records will almost guarantee you will get the warranty service without question.

Call AxsomAir to schedule your heating tune-up

Don’t wait until the weather gets cold to have an expert look at your furnace or heat pump. Contact us today and schedule a heating system maintenance visit from one of our professionally certified and friendly technicians.

4 signs you need air duct cleaning (and when to call AxsomAir!)

As you go about your busy life, your air ducts might seem like the least of your concerns. That being said, making sure your ducts are clean is extremely important. If they’re dirty, it can lead to a variety of issues, including respiratory problems and high energy bills. In this blog, we’ll review the top-4 signs you need air duct cleaning here in Natchitoches.

Pictured: Strange smells are just one of the signs you need air duct cleaning. Call Axsom Air today!4 signs you need air duct cleaning

At AxsomAir, we want to ensure that you always have the highest quality of air in your home. For high-quality home services here in Natchitoches, contact us today!

1. Mold growth

A more serious problem may be present if you detect any mold in or around your air ducts. There may be too much moisture, which could cause mold to spread quickly. As mold can lead to a variety of health issues, it is one of the most important reasons to have air ducts cleaned.

2. Strange smells

If you’re smelling strange odors or smells, see if the odors are still present when you turn off your HVAC systems. It could be that odors are trapped or otherwise emanating from your air ducts, and that you’re pumping your home’s air full of foul smells every time you turn on the thermostat.

3. A high energy bill

Have you noticed an unexpected spike in your latest bill? If your air ducts have any clogs or leaks, it may reduce the efficiency of the system. This means your system is overworked, so you will be overcharged. At AxsomAir, we can check for any problem areas and clean or seal them as necessary.

4. Dusty or dirty vents

If you happen to notice an abnormal amount of dust or debris around your vents, it could indicate that too much dirt is circulating in your system or that your vents are blocked. This may reduce the efficiency of your HVAC system, and it may also trigger allergies, asthma, or other respiratory problems.

Schedule your air duct cleaning today

As you can see, there are many benefits of air duct cleaning. Though these four signs indicate when you need to schedule an immediate cleaning, it’s always a good idea to have your air ducts cleaned regularly to prevent these problems from occurring in the first place.

Contact us to schedule air duct cleaning services.

Save energy and money with a heat pump system

Are you shopping for a new heating and air conditioning system for your home? You’ve likely heard that heat pump systems can save energy, reducing your carbon footprint and lowering your utility bills. Here’s what you need to know about how heat pump systems work and their benefits.

What are heat pumps?

Despite the name, heat pumps provide both heating and cooling with a single unit. Heat pumps use energy to pull heat from the air or ground and transfer it to the home. To cool the interior rooms, this process is reversed.

Customers can choose from three types of heat pumps:

  • Air-to-air heat pumps, the most common option, transfer heat from the external air into your home. They can reduce electricity use for heating by as much as 50 percent, according to the federal Office of Energy Efficiency and Renewable Energy.
  • Water-source heat pumps use a nearby water source to the home to cool or heat air.
  • Ground-source heat pumps use geothermal energy, pulling heat from the ground rather than from a water source.

The right option for you depends on the size and layout of your home, the composition of the surrounding landscape, and other factors. If you’re interested in a heat pump for your home, contact AxsomAir for a free in-home estimate.

What are the benefits of heat pump systems?

Since Louisiana is a moderate climate and rarely has freezing temperatures, the heat pump is an ideal option for many homeowners in and around Natchitoches. These systems have multiple advantages:

  • Even distribution of heat throughout the home
  • Less energy consumption than a traditional gas or oil furnace
  • Improved dehumidification compared with standard air conditioning units
  • Utility bills reduced by 30 to 40 percent, according to the OEERE
  • Little required maintenance beyond monthly filter change and annual servicing
  • Lifespan of up to 30 years

How can I get started?

If you’re considering heat pump installation, contact the pros at AxsomAir to schedule a free in-home estimate here in Natchitoches. We provide a full spectrum of heat pump and air conditioning options, and we offer financing with approved credit. We also have regular specials and back our work with our Ironclad Guarantees.