See what our customers have to say about us!
I trust AxsomAir to give me a fair assessment of the problem. They are honest & trustworthy.
Fast and reliable. Great experience. Cad, Silas and Ryan were very professional.
AxomAir installed a new 5 ton Lennox unit last week and did a great job. Unfortunately for me, my second unit that cools and heats my upstairs went down...
James and Nathan did an excellent and thorough job of replacing our garbage disposal on 3/5/18. They went beyond the call of duty by putting in a power box...
17:42 29 Dec 17
Service Tech arrived on time. He completed his task in about one hour more or less. Work was completed with no issues. Service tech was a very nice man. It was a pleasure working with him.
20:17 16 Aug 17
I was super impressed with the folks at Axsom Air. Installation was professional and quick, the installation was inspected and calibrated by the owner, and there were no surprises. They gave me the best price out of several quotes and then backed it up with superior service. I highly recommend this company!
18:31 26 Dec 17
Anthony was highly competent, polite, and explained everything in clear terms. Great service.
13:51 16 Nov 17
Axsom Air is always available to to service our air conditioning unit, and Jacob did a fantastic job explains my new filtering system. You can never beat a family owned business.
18:30 20 Oct 17
Jacob C. was very nice and found the problem fast. Explained everything before doing the job. Axsom is the best!!
21:51 16 Feb 18
Great service from Anthony B! Very nice guy got the problem solved on the same day!
15:16 21 Feb 18
Anthony was on time and very efficient. I would recommend AxsomAir to everyone!
22:40 23 Feb 18
James and Nathen did an excellent job today installing faucets and unstopping drains. They were very professional and left everything just like they found it. I highly recommend them.
19:50 07 Mar 18
Great service!!! James and Nathan Miley were awesome!!! Their knowledge was invaluable and they even took time to inform us on how to save money when buying our next AC unit. They really cared about us, the customers.
22:55 04 Apr 18
These guys are awesome! I called them today and they came within the hour! They were very knowledgeable. Also very professional! They found the problem and had it fixed quickly. I highly recommend them!
12:38 22 May 18
Our AC went out overnight. I called first thing the next morning and Axsom was able to get me on their schedule that afternoon. Jacob was able to diagnose and get our unit up and running within an hour of arriving. He explained what happened and went over repairs and pricing prior to starting any work. We have been very pleased with the service we received any time we need them. Very professional, courteous and knowledgeable. I would recommend AxsomAir and we will continue to use them for our heating, cooling and plumbing needs.
01:30 26 May 18
We called late today, before a holiday weekend, with a sewer pipe emergency. The team at Axsom air was AWESOME and had us back in business within a few hours!!! Can’t thank them enough
15:31 09 Jun 18
Tommy and I were very pleased yesterday with the service we received from Anthony with Axsom Air. He was very informative, pleasant and did a great job.
Ashley Collier Sarpy
Huge shoutout to AxsomAir. My air went out today (Sunday) not only were they the ONLY company that answer the phone but Jacob was there within an hour. I don’t know air conditioner “talk” but the diagnoses sounded bad with a lot of parts to be replaced. He had all the parts and had it running again in less than 30 minutes. He was extremely professional and efficient. Again, a lot of major parts had to be replaced which is costly regardless of who you use but I was very impressed with the final bill. I HIGHLY recommend this company!
Justin did a great job today doing my bi-annual a/c service. Was knowledgeable and informed me about every step in process along with good options to resolve any issues he found. Really like having an experienced tech from Axsom helping me.
Denise Pickitt Upshaw
Ryan and James came by. Great job, professional, very thorough. Extremely satisfied.
jIMMY MILEY CAME OUT FIRST AND DID MOST OF MY PLUMBING WORK. HE WAS PROMPT, COURTEOUS, AND EXPLAINED TO ME EXACTLY WHAT WAS GOING ON. ANTHONY BASS CAME OUT WITH HIM ON THE SECOND DAY, AND WAS JUST AS COMPETENT. I WOULD HIGHLY RECOMMEND EITHER ONE OF THEM, AND WILL CALL AXSOMAIR AND REQUEST JIMMY MILEY IF I HAVE ANY MORE PROBLEMS.
This was the second time I used AxsomAir and I was very pleased with the work that James Miley and Anthony Bass preformed. You can count on them to get the job well done and in a timely manor.
Ida Lu Shows Wilkins
Axsomair's plumbing team unclogged my kitchen sink and cleaned up behind themselves, leaving things cleaner than before they came!
Kathy Marix Karnolt
Michael and Jimmy came out and fixed our broken pipe in freezing weather and got water back for us. Thank you. They also identified another problem we will have to address when it is warmer.
These guys, Michael and Jimmy are consummate professionals and will do whatever it takes to complete the job correctly and as soon as physically possible. And, they are informative and funny in their own down-home way. You can be assured that they will not leave until the are satisfied the work is right.I would call them back in a heartbeat!
I have used them twice, once for air conditioner going out on a weekend and another time for plumbing issues on a weekend. They came out (in fact on the Sunday after Thanksgiving no less for one) and were very friendly, courteous and did great work. Highly recommend.
Steven R. Harris Sr.
Our heater was acting up and Ryan was able to come out same day. While he wasn't able to pinpoint the exact problem, he did a few maintenance things and had it up and running. He told me that if the problem happened again, they would come back out immediately and there wouldn't be another service call fee. So far, we haven't had to make another call. I appreciated the quick response time since it was a pretty cold day. We will definitely use AxsomAir for any future heating, A/C and plumbing needs.
I am throwing a baby shower at my house tomorrow and my plumbing decided to back up. I was in a panic with it being a Saturday and not having working plumbing for guests. Axsom went above and beyond to get someone out. I will definitely be using them for all of my plumbing/heating/cooling needs going forward. Outstanding customer service! Thank you Mr. Matthew and Mr. Dupree for saving the day!
I reported my problem yesterday. The serviceman, Anthony, arrived on time and made the repair on the spot. Anthony was well skilled, neat, and competent. I am well pleased with AxsomAir in all respects.
Mary Christina Bistodeau
Today I had my annual HVAC inspection. Important considering my system is 19 years old. Jacob did a comprehensive and thorough inspection. He tested, cleaned and maintenanced both the heating and air conditioning units and took time to explain what he found and also took several pictures so that I did not have to go into the attic. Jacob was friendly and professional and I was very pleased with the service. Thank you Jacob!
Karen Gunter Lee
Andrew was very nice throughout the entire process of a part replacement on my ac. Josh came by to go to over all of my options and explain everything to me. Such a wonderful company with great Christian values. Do yourself a favor and hire Axsom Air for all of your heating/cooling needs. They are such wonderful people!
Colby L. and Kerry M. came to my home and replaced my heating and cooling system. They had to remove an old 19-plus year old unit in my attic. Naturally it was all the way across the other end of the house to the attic stairs. They worked very hard in getting the old unit out and it was still very hot weather that day. Thanks to them and AxsomAir for such caring installation.
Josh C was super nice, and gave me more information than I expected. I wouldn't hesitate to suggest Axsom.
Tyer Johnson Sr.
Ryan from axsomair came out and service my unit. The work was fast and the technician explained each step to me. Great Service.
Jacob was friendly as well as professional. He carefully explained what he was doing and gave excellent information regarding the system. I will definitely continue to use AxsomAir because of the service Jacob provided.
They always do a great job! Really good people to do business with.
Patricia Diane Thornton
Andrew was courteous and professional. I appreciated his calling to verify the appointment as well as the notice that he had been detained. It appears that customer satisfaction is very important to this company . For these reasons I will recommend them to others. Thank you for your service!
Andrew and Ryan were very nice and explained everything that needed to be done. Everyone that works at axsom are always so nice. Great job guys👍🏼
Ashley L Miller
Andrew was very friendly and great attitude answered all my questions very informative and found the issue explained everything to me and fixed my issue ... and put up with me talking his ear off lol ... I'm all about attitude and he was so nice !
Amazing to work with. Very professional and efficient! Will be a customer for life!!! Thank you for getting us cool air in the middle of summer!
Young man was very efficient and respectful. Good job!
Bridget Wigely Metoyer
Awesome service...always friendly and polite...and they get the job done...�
Ryan was very professional, explained everything to my satisfaction, and followed up quickly.
We haave been using Axsomair for 20+ years and have always been satisfied.
Very professional. Could not fix problem because it was an electrical outlet short. Recommended someone. Thanks for your honesty! It is appreciated.
Viki Wiggins Buras
Well it only took 3 people to come out and fix our air conditioning unit which was having some sort of glitch, but these guys got the job done with no complaints. I had the pleasure of meeting Jacob, who came out the second time and explained everything he did in detail and even showed me what he was doing. He fixed the air conditioner and was very sweet and kind. The moment I got home the air was off again and I immediately called Jacob who was able to get in touch with Jason who came right over, which made me very happy being that it was 82 degrees in my house. I must say these guys love their job and the people they serve. Because of them I did not have to sleep in an over heated environment!! Thanks guys for your help!! Great company!! The air is now working like new!!
Great service! Jason really took the time to figure out what was wrong with our unit. I will definitely recommend to everyone!
Taryn Milam Miles
Josh and Jason were so professional, sweet and very informed. Love doing business with this company! Completely trustworthy and love the fact that it is a Christian based company!!
Like always for the last 20 years the Axsom family and their employees have been there for me both at home and at my restaurant. I highly recommend them for all of your heating and cooling needs. With this last AC/heater installation I now have all my old units replaced by AxsomAir and the peace of mind that goes with knowing you have the best service in town. I also look forward to using their new plumbing service. Again great job Silas, Kerry and Ryan!
Thank you for great service! Being a comfort club member is worth it!
Kevin B Fontenot
Words cannot express how wonderful this company has been, God bless them..
Terry Lynn Williams
Jason & Silas were 100% professional at there job. I will keep Axsom Air's phone Number in my phone contact's from now on . THANK'S GUY'S.:)
Service was excellent. I was feeling like I was part of the Axsom family.
My experience with AxsomAir was by far the best! Steve drove out on extremely short notice the day before Thanksgiving so that my family would not be without heat. He also drove straight from my house to Alexandria to pick up the part needed. He was very friendly and informative! Very nice to my children and family. Thank you Steve and AxsomAir for a job well done!!!
Kathi N Greg Ferguson
Our service tech was Andrew and he was very nice and very helpful. We called Axom this morning and they were able to come service our air unit in the same day! We were so glad they were able to do that! We will definitely be using Axom from now on!!
Lisa E. McDonough
Our hot water heater ruptured on Sunday and being new to the area we were unsure who to call. We chose AxsomAir. I am so very happy we did. They are prompt, courteous and professional. Everyone that we spoke to from the first phone call has been very friendly and knowledgeable. Joshua O. and Kerry were great. I hardly knew they were working in the attic. I Highly recommend this company and we will not use anyone else.
I have just started using Axsom Air but I can say I am very pleased with the service. The servicemen are very polite and eager to please. Great to know they are working for Christian people.
They are installing a new system in our home and they have been wonderful! True gentlemen, very courtesy and answer questions without losing patience!! Call Axsom Air, you will not regret it!! ���
The team at AxsomAir have been servicing our units for several years, they exceed in being professional and courteous. I would recommend them to family and friends.
My experience with Axsom's Master Plumber Josh was the best I think I've ever had. Tremendous customer service, very professional and extremely knowledgeable in his field. The issue I had was 6 month old issue that multiple plumbers could not figure out how to fix without destroying my older home. Josh was able to evaluate the situation in about an hour and was able to fix the issue in only 4 to 5 hours. Incredible!!! HIGHLY RECOMMEND using Axsom!!!! Nice to know I now have a plumber that i'll always use and one that I can trust. Thanks Josh and Jason!!
Pam Allen Wells Harding
Clayton was a perfect delight. Very good at his job.
These folks are great! They've helped me get every breath out of a very old unit (a 50-year-old Lennox unit) and helped me get started again with a new one. The service and support this team offers is - well, excellent. It's that simple.
Joshua was very knowledgable and performed the plumbing in a short amount of time. Very pleased with Axxom Air employees. They have never disappointed me in all the years that we have used them.
Everyone was so personable, hardworking, and knowledgeable. So glad we chose them to do our duct work! Truly a great company.
Silas, Colby, Cade and Kerry, to a man, were all clean cut, on time, professional, courteous, respectful and knowledgeable of the tasks they had been assigned. Excellent service. I highly recommend them.
Charles Loraine LaCour
I am impressed with the Axsom Air family of technicians. Clayton came to our aid today and was knowledgeable, kind and trustworthy. He resolved the problem in a short time which resulted in the installation of a new unit. The Axsom Air installation team was awesome keeping us updated on the progress of the installation. Great group of young men that are willing to give of themselves that which it takes to create customer satisfaction unlimited. They were extremely professional and pleasant to deal with.
Darla Fair Webb
I've been using Axsom Air for a couple years. You will not find any men more knowledgeable, kind, patient, or trustworthy. I have constantly been impressed every time I call for help. Today Andrew and Clayton were my service guys. So very sweet, professional and always lets me know right up front, what my problem is and how much. No pressure and patient while deciding what I needed to do. The Axsom Air family has always taken care of all my needs at my home and at my many rental properties. As a woman that is a wonderful feeling to know I can trust these guys and what they tell me I know is what is best. I would recommend any of them. The staff at the office is professional and always has my interest first. Thank you to the whole Axsom Air family. Im so very glad I made that first call. Truly a blessing to have on your side.
Very polite, understanding and practices safety for you and them.
Clayton was the technician who came out to help us. He was exceptional in his service. He is a professional mixed with heathy dose of personable characteristics. He was polite, listened to our concerns and answered all of our questions. He explained the diagnostic process and the problem in terms making it easy to understand.
Gwenda Cross Orr
Axsom air installed a new Central and Heat system last year , We have been very pleased with the unit . They are awesome people to deal with and have great customer service.
I have units in Shreveport that I service myself. Until I retired I was not in Marthaville all the time so I left this to Matthew's people to do under a maint. agreement. Andrew did a very through job of cleaning and checking out the system even to topping off the system with a few ounces of r410a. It was a better service than I give my units in Shreveport. My only suggestion to them would be to pop a pan pill into the evaporator to reduce scum problems while they have it open but that is pretty minor. Other than that the only thing more he could have done was to give a trumpet solo.
Paula Bauer Burrell
Clayton was very professional and helpful. He appears genuine and sincere, and I felt very comfortable having him in my home. Axsom is a great team of men, as demonstrated by Clayton's consultations with his team regarding our problem. Axsom is definitely a family business dedicated to their customers and I have no qualms recommending them to anyone- they are my only ones to call.
Sabrina Juneau Cintron
Only able to go once about 11 yrs ago..... We had a blast and would love to come back!!!!!!!
I've done business with Axsom for my home and for another property, and have always found them to be exceptionally responsive. Monday night, I had AC issues with a system they installed, and by lunch Tuesday, Clayton was at my house and had it resolved within an hour. He very effectively explained the issues, resolved them, and was extremely professional and pleasant to deal with. Fundamentally, this is a family-owned business that has great core values and treats people according to the Golden Rule. Clayton exemplified that philosophy and did a great job, just as others have before him. Glad to have this business in our community.
Robynn Melton Jett
Steve from Axsom came out not only on a Sunday but a holiday too! He did excellent work fixing not one but two air conditioners we were having problems with. Very professional and friendly. Will be using them for all our air conditioner needs!! Thank you again.
Great company, great employees. Very nice, clean cut gentleman that come out to your homes to work on your units. Clayton came today and he was very prompt, kind, and well mannered. If you are having any issues with air/heat call Axsom Air they are Johnny on the spot when you need them!
Steve from AxsomAir drove to Oakdale to check out my air conditioning unit. Thankfully he was able to find the problem and took care of it. He waited around until he saw that the unit was cycling like it is suppose to. I must say that everyone at AxsomAir, that I have had contact with, are some of the most kind and courteous business people that I have ever met. I believe their goal is to have complete customer satisfaction. May God continue to bless their business.
Axsom Air provided me with excellent service I would recommend the company if anyone has a/c issues
I would love to go to blue bayou never went
Andrew and Clayton was courteous and very professional. I would recommend axsomair to all my relatives and friends . Thank you for your excellent customer service .
Morgan Elise Willis
Love love love this place!!!!!! So good for kids and of course me! Hope to go soon
Tracy Maddox Deyoung
We are newcomers to Natchitoches and liked the clever advertising on the trucks we saw for AxsomAir, so with no other information we chose that company for our general needs. Also, because we are a little “long in the tooth,” we are at the point we depend on service people that respond pretty quickly. Anyway, our first experience, when there was a minor HVAC issue, a tech came out on a weekend, quickly fixed it, no problem. So we were fans. Now, in hot, clammy weather the “team”—Cade, Silas, Ryan-- came out to resolve a bigger problem. They had to pull a big failed evaporator from the old central air machinery and install the new coils and related, “stuff.” Cade, Silas, and Ryan arrived in early afternoon and worked like Trojans removing the heavy old defunct unit and doing the necessary bleeding, filling, and adjusting. The process took some active time and a bit of time to balance the system. While on premises these specialists were cordial, explaining what they were doing, but focused on the job at hand. I noticed, and appreciated, that they took care to use “booties” when working inside and I appreciated that they carefully and clearly answered my questions – although, as specialists the questions must have seemed pretty basic to them. Having a fairly large “job” done, it doesn’t matter if it’s a root canal or replacing part of your central air, is always disruptive to one’s routine and expensive so its never “fun.” However, doing these necessary maintenance tasks becomes much more acceptable when one sees that the practitioner is capable and determined to do a good job. That was the case here. Our earlier confidence in AxsomAir continues with this best review of Cade, Silas, and Ryan while on premises working to replace the evaporator at our home. Thank you.
Clayton from AxsomAir serviced my air conditioners. He was professional and friendly. Clayton explained what he was going to do first, and then explained the results of the service. I'm very glad I chose AxsomAir.
Chris from AxsomAir did an awesome job. He clearly understands customer service and this business. Highly recommend him and AxsomAir - very impressive.
AxsomAir is awsome. We love axsomAir and there drawing
Best place ever we loved it my son didn't want to leave
Hannah J Harmson
I have dealt with Axsom Air several times over the years. Always professional, polite and responsive. I will always be a repeat customer for this type of excellent service.
Richard Boo Silvie
Chris from AxsomAir worked on my Air Conditioner unit and furnace and also installed new thermostat controls in my home. He provided great customer service and insight on repair options, he was friendly and professional. I strongly recommend AxsomAir because they stand behind their work and honor their warranty. Keep up the great work AxsomAir team!!
Natalie Olivia Covher
Got to love the customer service at AxsomAir. Chris Meyers was prompt, professional and got my AC working great. I called in the afternoon about the AC not blowing like it should and they had Chris out the next morning.
Axsom Air did a great job for me. Very professional. Their response time was reasonable. I recommend them highly.
Peyton is my former student at NSU and I'm glad to see he is a team member at Axsom Air. He and Jason performed a routine check of the A/C at my home as part of the Comfort Club experience. They showed up on time and I was pleased with their work.
Great team and great family oriented company. They were both prompt and courteous and got our problem solved in no time. Thanks again Axsom Air.
Kasey Strother Leone
Silas and Duncan did an amazing job. They were extremely respectful. Even with the craziness in the house they were able to get the job done. As always we will ALWAYS chose Axsom Air!!!
Tina Beaham Shirley
Silas and Duncan along with 2 other technicians did an awesome job at our home. They informed us all along the way what they were doing. They were very professional and respected our home. They went out of their way to make everything right. I would have these guys in my home again. I have only positive things to say about this Axsom team.
Regina Bruce Pierce
Jason from Axom was very professional and solved with the problem while e planning the issues and cost up front. I appreciated the efforts made to keep the floors and carpets clean when entering our home. Very prompt and will call Axom again .
They did a great job and came back to double check!
Celeste Carter Shaeffer
Was contacted by Axsom Air to remind me that my Fall furnace inspection was due. Payton came by the following day. He was very personable and did an efficient job of inspecting my unit. Great service.
Caroline Gutiérrez Abréu
We have several AC units at Trinity Episcopal Church; at the office, the parish hall, and the church itself. The Axsom team is always awesome and quick to come and help, but I have had a particularly positive experience with Steve the last couple of times he's come to work on a unit, as he provides a clear description of what's going on, often showing me pictures of the inner workings of the unit or the problem area. Thanks so much for being not only great service providers, but taking the time to educate the owner.
The staff at Axsom Air has over the years proven that they are not only professional in their approach but super dependable in their work ethic! Never in my twenty-five year experience with them have I been disappointed with the quality of the work or the individuals doing the work!
Sarah Elizabeth Bamburg
Axsom Air is efficient and the service is great! They serviced the A/C in our building and it's always nice and chilly!
Axsom Air serviced our business A/C unit at Air Data Solutions quickly and thoroughly. It's been working great ever since!
Joshua James Rathe
Tammy Niette Ussery
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Service AreaWe provide both residential and commercial HVAC and plumbing services in Natchitoches, LA and surrounding areas.
4150 University Parkway Natchitoches, LA 71457Phone: (318) 238-6213
HoursMon-Fri: 8am - 5pm
Emergency Service Available